MEXOPALS.COM & THEGEMKING FAQ.

The questions

  1. What methods of payment do we accept?
  2. What shipping options do we offer?
  3. What guarantee do we offer?
  4. Where are we based?
  5. What is the normal shipping time?
  6. What happens after I pay via on-line credit card or on-line check?
  7. How much does postage to Portugal cost for standard check payments?
  8. What is our address for mailed payments ?
  9. How is your privacy protected?
  10. What about references ?
  11. Further questions un-answered by this FAQ?

ANSWERS TO YOUR QUESTIONS

1. What payments do we accept?

We accept all International Credit cards , U.S. dollar checks via our on-line system of payment or via mail and International Money Orders (no local US money orders please as we cannot cash these in Portugal.

If you choose to want quick service either pay us via credit card on our SECURE CREDIT CARD SERVER or via on-line U.S. dollar check also on our SECURE CHECK SERVER
All your data transmitted is protected via our secure server and encoded using pgp protocol .

Payment via on-line U.S. dollar check entitles you to a SPECIAL 10% discount off your final bid price on EBAY or off our web pages.

Go up to the questions

2. What shipping options do we offer?

We ship at a standard shipping rate of US$2 (items bought within a reasonable period of one another may be combined at the US$2 shipping rate) . To see our other shipping options go to our secure credit card order page and view other options available :

SHIPPING OPTIONS

Go up to the questions

3. What guarantee do we offer?

We offer an UNCONDITIONAL no questions asked money-back guarantee on all our goods returned within 7 days of receipt in the same condition received . All items returned after this period are subject to our discretion and if allowed, a 15% re-stocking fee .

Go up to the questions

4. Where are we based?

We are currently based in Portugal where we live . Mexico Opalos Corporation was founded in Puerto Vallarta , Mexico in 1995 and we started trading on EBAY in 1996 under our username MEXOPALS.COM . A year later in 1997 we expanded our operations to offer discount colored stones under THEGEMKING username on Ebay .

Go up to the questions

5. What is the normal shipping time?

We ship the SAME DAY we receive payment . (Obviously mailed check payments will delay your parcel arrival time). Normal shipping during normal non-holiday periods from Portugal is within two weeks from the date we ship . This applies to the $2 standard shipping fee . For quicker shipping select one the options available under shipping methods above.

Go up to the questions

6. What happens after I pay via on-line credit card or on-line check?

After you receive your initial email confirmation of payment via credit card we batch process your order and normally ship within 24 hours of receipt of the card information . If you do not hear from us and receive positive feedback on EBAY we have shipped your item !

Please ensure that you submit your correct BILLING ADDRESS (address card statements are mailed to you at by your bank - NOT THE BANKīS ADDRESS PLEASE !) - we need this information to correctly verify that you are the true cardholder (we use AVS - address verification system in our processing systems) . This measure protects both you and ourselves from credit card fraud.

Go up to the questions

7. How much does postage to Portugal cost for standard check payments?

For standard mailed payments to Portugal the shipping rate from America is 80 cents - it is ofcourse advisable to check applicable rates with your local POST OFFICE as rates change from time to time and this rate is for indication only .

Go up to the questions

8. What is our address for mailed payments?

Mail all payments made out to :TERESA SOARES as follows :-

Rua das Avencas
Lote 24 - 1 Esquerdo
Alto dos Gaios
2765-062
Estoril
PORTUGAL

Please make sure you include the item number , your bidder email address aswell as your full mailing address with correct state abbreviations aswell as zip codes for quick and timely delivery of your item.

Go up to the questions

9. How is your privacy protected?

At Mexopals.com we take your privacy very seriously . All our credit card , check and personal data is securely protected and we do not sell or share your email address or information with ANYONE .

Go up to the questions

10. What about references ?

To see some of our great un-solicited feedback click here LETTERS

Go up to the questions

11. Further questions un-answered by this FAQ?

If you have any further questions not answered in this FAQ : mail me.

Click here to go to Mexopals.comīs webpage:

http://mexopals.com